Automation is changing the way businesses operate- faster customer response, smoother operations- but when it comes to integrating AI into today’s SMEs, what really makes a workflow worth redesigning? Here are 8 ways to decide you should get started now: The current workflow is losing you customers. A lot of SMEs respond slowly to customer enquiries, and sometimes not at all. Given that 70% of customers buy from the first company that responds to them, it’s important to be